Conrad Lashley
- Auteur
Boeken van Conrad Lashley
Conrad Lashley
Prejudice and Discrimination in Hotels, Restaurants and Bars
Presenting expert-led discussion of a range of themes and topics, Prejudice and Discrimination in Hotels, Restaurants and Bars explores the rigidities that restrict recruitment into frontline job roles in hotels restaurants and bars.
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Conrad Lashley
Michael Chibili
Pocket Guide for Hospitality Managers
This is a practical guide that provides the skills and knowledge for current and future managers of the various types of units found within the hospitality industry.
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Conrad Lashley
Routledge Handbook of Hospitality Studies
In recent years there has been a growing interest in the study of hospitality as a social phenomenon. This interest has tended to arrive from two communities.
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Conrad Lashley
Empowerment: HR Strategies for Service Excellence
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.
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Conrad Lashley
Hospitality Retail Management
'Hospitality Retail Management' provides students and managers with a practical guide to managing units in hospitality retail organizations.
Customers rely on a particular chain of hotels, restaurants or pubs to provide the same level of service and environment across the board. Meer
Customers rely on a particular chain of hotels, restaurants or pubs to provide the same level of service and environment across the board. Meer