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Managing Hotels Effectively: Lessons from Outstand

Lessons from Outstanding General Managers

Gebonden Engels 1991 9780471289098
Verwachte levertijd ongeveer 9 werkdagen

Specificaties

ISBN13:9780471289098
Taal:Engels
Bindwijze:gebonden
Aantal pagina's:464
Hoofdrubriek:Leiderschap, Leiderschap

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Inhoudsopgave

The Environment of the Hotel Business.
<br />
<br /> Service, People, and Profits in the Hotel Business.
<br />
<br /> An Overview of Strategic Planning.
<br />
<br /> Planning in Hotels.
<br />
<br /> Hotel Organization.
<br />
<br /> Coordinating the Activities of a Hotel.
<br />
<br /> Hotel Staffing.
<br />
<br /> Motivation.
<br />
<br /> Communication in Hotels.
<br />
<br /> Leading People.
<br />
<br /> Leading Organizations.
<br />
<br /> An Overview of Controlling Hotel Operations.
<br />
<br /> Controlling Results: Hotel Revenues and Costs.
<br />
<br /> Control: Getting Employees to Do Things Right and to Do the Right Things.
<br />
<br /> The GMs′ Background and Personal Characteristics.
<br />
<br /> The Day–to–Day Activities of Outstanding Hotel Managers.
<br />
<br /> Appendix.
<br />
<br /> Index.

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        Managing Hotels Effectively: Lessons from Outstand