7 Principles of Conflict Resolution, The

“It has something in it for everyone: mediators, lawyers and people in conflict.  Read it, and you will come away with fresh skills and a renewed belief in the possibility of peacemaking.”

Kenneth Cloke, author of The Dance of Opposites: Explorations in Mediation, Dialogue and Conflict Resolution Systems Design

"A copy of this book should be available in every workplace!"

Alastair Wilson, Chief Executive, School for Social Entrepreneur

The 7 Principles of Conflict Resolution is the comprehensive and practical guide to effective conflict resolution from the early stages to escalation. Whether you’re new to the subject or an experienced practitioner, this is your go-to resource for handling difficult situations and confidently resolving disputes.

With practical tools and strategies drawing on real-life case studies to build your communication, negotiation and resolution skills, you will discover the 7 principles of conflict resolution to create and maintain successful, workable relationships.

This book provides you with proven tools to resolve or mediate difficult conversations and conflict situations whatever the circumstances or context. Crucially, it allows you to achieve results without the need to go to court or litigation even when conflict has escalated or is entrenched.

The 7 Principles of Conflict Resolution will guide you through the process from beginning to end, with a framework for conversations and tools, techniques and strategies that work. There are also templates, exercises and worksheets that you can use to support conversations.

Don’t get caught up in a conflict - quickly achieve a peaceful conclusion without the legal costs.