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In this book the author brings together distinctive and cutting edge work based upon her own research and work with leading companies in the overlapping areas of strategy, marketing and innovation to provide a new and dynamic model to implement customer focus in enterprizes. Meer
In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. Meer
The authors contend that current knowledge management efforts in organizations need to be re-focused so that they can be better poised for success. Topics discussed include: missing capabilities of knowledge management, knowledge management in strategic alliances, customer knowledge management, knowledge markets, and knowledge management systems, among others. Meer
Outsourcing has become one of the most important trends used in managing the enterprise during the last ten years and is now transforming the corporation. Meer
This new work shows that a key factor for great leadership is the ability to recognize, explore and profit from ambiguous situations. Drawing upon his own research and including compelling international cases, the author reveals how to lead others through times of uncertainty so as to create opportunity, innovation and competitive advantage. Meer
This book provides an overview of current approaches and research focusing on implementation of strategic learning. With nearly one hundred real-life examples, this volume contributes to a deeper understanding of what it takes to build an organization where learning processes, communities of practice and knowledge management initiatives all seamlessly operate in an innovative, entrepreneurial culture. Meer
Collaboration across organizational boundaries is often critical to achieve an objective, but difficult to achieve in practice. This book explores the structures, processes, roles, skills, tools and techniques that enable people in different places to achieve a successful joint outcome and build advantage through collaboration. Meer
Every major industry except construction uses logistics to improve its bottom line
Poor logistics is costing the construction industry at least £3 billion a year according to a report Improving Construction Logistics published by the Strategic Forum for Construction. Meer
The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. Meer
With in-depth analysis of nine different cases, several of which have influenced the codes and regulations of corporate behaviour in the UK and America, this book explores the relationship between governance practice and theory. Meer
This book sets out the innovative practices that have been introduced from other industries and shows how the construction industry has learnt from these. Meer
If you’ve never read The 21 Irrefutable Laws of Leadership, you’ve been missing out on one of the best-selling leadership books of all time. If you have read the original version, then you’ll love this new expanded and updated one. Meer
Organizations must choose between people and profits, right? Wrong. This title takes you inside the minds of some of the successful and insightful leaders of our time, the CEOs from companies as diverse as Standard Chartered Bank, Infosys, Nokia, Cummins, Ikea, Tata, and Campbell's Soup. Meer
This third edition of the classic textbook in Optimization has been fully revised and updated. It comprehensively covers modern theoretical insights in this crucial computing area, and will be required reading for analysts and operations researchers in a variety of fields. Meer
Updated annually, the Information Security Management Handbook, Sixth Edition, Volume 6 is the most comprehensive and up-to-date reference available on information security and assurance. Meer
Grounded in practicality, this book explains the procedures for running a successful project and highlights the finer points of managing and controlling the project. Meer
Dynamic Learning Networks: Models and Cases in Action represents an attempt to provide a network perspective of organizational learning to drive dynamic competition through extended firm learning processes. Meer
This book is about project success and the secret to achieving this success, effective project leadership. Filled with samples, templates, and guidelines, it covers the five principles of effective project leadership: building vision, nurturing collaboration, promoting performance, cultivating learning, and ensuring results. Meer
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