Leer hoe je in het team je stem inzet op de momenten dat dit het spannendst, maar ook het meest nodig is. Zodat jullie nu écht de gesprekken voeren die ertoe doen.
Stuur je organisatie met meer vertrouwen en visie aan dankzij toonaangevende titels over management in de volle breedte. Van strategische besluitvorming tot organisatieontwikkeling: deze boeken geven je de handvatten om met succes leiding te geven in een complexe wereld.
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"Required reading for every waiter, waitress, or maitre d′hotel . clearly written, and easy to follow ." ––Manfred F. Ketterer Hospitality Management Instructor The Culinary Institute of America Wiley Professional Restaurateur Guides Food and Beverage Service Customer service is the key to a restaurants success and the most important factor in establishing your reputation. Meer
The allocation of limited public and private resources depends on reliable data and empirical analysis, and
The Future of Philanthropy is filled with hard–to–find data, graphs, and charts, as well as full citation and source lists at the end of each chapter. Meer
How to successfully apply the principles of customer care in any company
Most organizations today recognize the importance of improving customer care the need to go beyond traditional customer service and truly manage customers as assets but only about 6% apply its principles effectively. Meer
This practical, real–world guide gives investors all the tools they need to make wise decisions when weighing the value and potential of investment properties. Meer
The art of persuasion as taught by one of the world′s most sought–after speakers and pitchmen
In this daring book, Joel Bauer teaches you how to persuade by making your messages entertaining. Meer
The crime of the twenty–first century doesn′t discriminate: ID theft has hit ordinary citizens and celebrities alike, from Oprah Winfrey to Steven Spielberg, and costs the economy $50 billion a year. Meer
Get a high–level overview of project management with this strategically focused book. You′ll find practical guidance, useful advice, and valuable tools and techniques for navigating project management. Meer
"The ultimate job interview book! A systematic, foolproof way to generate offers. No job seeker should be without it."
–National Job Market
"The programmed system works because it is a simple, practical, proven way to interview properly. Meer
How companies turn value–added into real profits
The Dollarization Discipline shows organizations and marketers how to effectively communicate the economic value created by their products and services. Meer
Although many firms label themselves 'global', very few can back this up with truly global sales and operations. In The Regional Multinationals Alan Rugman examines first-hand data from multinationals and finds that most multinationals are strongly regional, with international operations in their home regions of North America, the US or Asia. Meer
The 2001 second edition of this survey of the economics of - and public policy towards - the fine arts and performing arts covers arts at federal, state, and local levels in the United States as well as the international arts sector. Meer
This book describes and analyzes how seven major high-tech industries evolved in the USA, Japan, and Western Europe. The industries covered are machine tools, organic chemical products, pharmaceuticals, medical devices, computers, semiconductors, and software. Meer
Dudley Docker (1862–1944) was one of the most powerful European businessmen of his era, through his secretiveness and taste for intrigue served to obscure his importance. Meer
The automotive industry ranks among the most significant business phenomena of the 20th century and remains vitally important today, accounting for almost 11% of the GDP of North America, Europe and Japan and one in nine jobs. Meer
The Innovation Marathon offers a guidance from the experience of successful firms on how to achieve continuing innovation, intense employee commitment, simultaneous high creativity and tight control, and flexible responses to rapid change. Meer
Management consultancy is a key sector in the economic change toward a service and knowledge economy. Originally published in 2006, this book explains the mechanisms of the management consulting market and the management of consulting firms from both economic and sociological perspectives. Meer
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