IT-management / ICT

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Jan Schilt Paul Wilkinson

E-book - pdfABC of ICT version 1.0 (e-book)

e-bookEngels299 blz.9789087538736 14-3-2012

This introduction, the sister publication to the ABC Card Deck is a new approach to dry and formal training and change programs. Making strong and sound points with a dash of humor, it was designed and drawn by Paul Wilkinson and Jan Schilt. Meer

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Pierre Bernard

E-book - pdfThe IT Service 2 The handbook (e-book)

e-bookEngels412 blz.9789087538798 19-4-2012

Make it Simple and Keep it Simple Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organisations. Meer

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David Pultorak Jon E Nelson Vince Pultorak

E-book - epubPassing the ITIL foundation excam 2011 (e-book)

e-bookEngels180 blz.9789087538941 15-2-2012

This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. Meer

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E-book - pdfOpen information Security Management Maturity Model (O-ISM3) (e-book)

e-bookEngels9789087539115 9-6-2011

The O-ISM3 standard focuses on the common processes of information security. It is technology-neutral, very practical and considers the business aspect in depth. Meer

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Mart Rovers

E-book - pdfISO/IEC 20000 2011 (e-book)

e-bookEngels9789087539313 29-11-2011

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO 20000. It brings ISO 20000 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read Pocket Guide: it promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations; it supports ISO 20000 training and certification; it is a quick reference to the core content of ISO 20000, for practitioners. Meer

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Annelies van der Veen Jan van Bon

E-book - pdfFoundations of ITIL® 3 (e-book)

e-bookEngels9789087539849 22-11-2011

The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Meer

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Adam Grummit

E-book - pdfcapacity management (e-book)

e-bookEngels9789087535865 1-2-2010

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. Meer

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Jan Schilt Paul Wilkinson

E-book - pdfABC of ICT (e-book)

e-bookEngels84 blz.9789087537678 15-7-2013

ABC stands for the Attitude, Behavior and Culture within IT organizations. ABC is like an Iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your IT organization, or more importantly, your business! Meer

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E-book - pdfTOGAF Version 9.1 (e-book)

e-bookEngels695 blz.9789087537685 5-12-2011

TOGAF is a framework - a detailed method and a set of supporting tools - for developing an enterprise architecture, developed by members of The Open Group Architecture Forum. Meer

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Eugen Oetringer

E-book - pdfThe IT Strategy Management Process (e-book)

e-bookEngels136 blz.9789087537722 11-3-2013

The way medium and large companies operate has changed considerably in recent years. Industry topics such as agility, governance, risk management, knowledge management, business intelligence, quality management and others top corporate agendas. Meer

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J. Persse

E-book - pdfImplementing ITSM (e-book)

e-bookEngels9789087536510 15-5-2011

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. Meer

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Pierre Bernard

E-book - pdfCOBIT 5 (e-book)

e-bookEngels137 blz.9789087538002 5-11-2012

This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Meer

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E-book - pdfISO/CEI 20000 (e-book)

e-bookFrans253 blz.9789087538231 13-4-2012

La norme ISO/CEI 20000 s'applique aux organisations qui souhaitent optimiser la qualité de leurs services informatiques. Alors que les acteurs se forment à ITIL et l'implémentent avec succès dans leurs entreprises, celles-ci franchissent désormais le pas pour être entièrement conforme à ISO/CEI 20000, reconnu sur le plan international. Meer

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E-book - pdfFoundations of IT service management (e-book)

e-bookAnders409 blz.9789087538279 13-4-2012

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E-book - pdfLeading standards for IT Management (e-book)

e-bookEngels9789087538422 23-3-2012

In a world in which people and organizations have to communicate in constantly changing settings standards play a big role. By standards we mean established, described, and widely accepted agreements that make communication between systems people process and technology possible and predictable. Meer

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Hans van Aken

E-book - pdfThe IT factory (e-book)

e-bookEngels9789087539368 9-11-2011

Last year Gartner identified the 10 major forces that are actively reshaping the future of IT services and the outsourcing market*. Amongst the much hyped Cloud, Security and Consumerization were included the Value Chain and Componentization -- items that don't get so much Press hype but, according to Gartner, are fundamental forces that should be addressed. Meer

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Jork Lousberg Marco van der Haar Menzo Meijer

E-book - pdfSourcing governance framework (e-book)

e-bookEngels9789087539511 21-1-2012

This title supports the Sourcing Governance Foundation Qualification. SGF Qualification also qualifies an individual for COS-FP certification from IAOP®. Meer

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Scott Rogers

Level Up! The Guide to Great Video Game Design

paperbackEngels550 blz.9781118877166 2e druk 9-5-2014

Want to design your own video games Let expert Scott Rogers show you how! If you want to design and build cutting–edge video games but aren’t sure where to start, then the SECOND EDITION of the acclaimed Level Up! Meer

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